Last Updated: January 12, 2025
By accessing or using our Services, you confirm that you have read, understood, and agree to be bound by these Terms, including any future modifications. We may update these Terms at any time without prior notice; continued use of our Services signifies your acceptance of any changes.
1. Agreement to the Terms
By accessing or using our Services, you confirm that you have read, understood, and agree to be bound by these Terms, including any future modifications. We may update these Terms at any time without prior notice; continued use of our Services signifies your acceptance of any changes.
2. Eligibility
Our Services are available exclusively to individuals aged 18 or older. By using our Services, you represent that you are of legal age and have the capacity to enter into these Terms. If you are using our Services on behalf of an organization, you affirm that you are authorized to bind that entity.
3. Account Registration and Security
For certain features, you may need to register an account. You agree to provide accurate and current information during registration and to update it when necessary. You are responsible for safeguarding your account credentials and for all actions performed under your account. Please inform us immediately of any unauthorized access; we are not responsible for losses resulting from your failure to protect your account.
4. Use of the Services
License Grant:
We grant you a limited, non-exclusive, non-transferable, and revocable license to use our Services for personal, non-commercial purposes, subject to these Terms.
User Responsibilities:
You agree to use our Services solely for lawful purposes and in compliance with these Terms. You must not:
• Overload, impair, or interfere with our systems.
• Disrupt the operation of networks connected to our Services.
• Engage in any fraudulent or harmful activities, including the distribution of malware.
• Reproduce or exploit any part of our Services without our explicit written consent.
5. Payments and Refunds
Certain aspects of our Services may require prepayment through token services. By making a purchase, you agree to the applicable fees as detailed on our Pricing page. Refunds are generally not available except as required by law.
6. Intellectual Property Rights
All content on our Services—including text, graphics, logos, images, and software—is owned by Plantpal or its licensors and is protected by intellectual property laws. You may not use, modify, or distribute any content without our prior written consent. Unauthorized use may result in legal action.
7. Disclaimers and Limitations
No Warranty:
Our Services are provided “as is” and “as available” without any express or implied warranties. We do not guarantee uninterrupted service or complete security, and the advice provided by our AI is for informational purposes only.
Limitation of Liability:
In no event shall Plantpal, its affiliates, or its licensors be liable for any indirect, incidental, special, consequential, or punitive damages, including any loss of profits, data, or goodwill, arising from your use or inability to use our Services.
8. Indemnification
You agree to defend, indemnify, and hold harmless Plantpal, including its officers, directors, employees, and agents, from any claims, losses, liabilities, damages, or expenses (including legal fees) arising from your use of our Services or your violation of these Terms.
9. Governing Law and Jurisdiction
These Terms and Conditions are governed by and construed in accordance with the laws of Czech Republic. Any disputes will be resolved exclusively in the courts of Czech Republic.
10. Termination
We reserve the right to suspend or terminate your access to our Services at our sole discretion, without prior notice, if we believe you have violated these Terms or engaged in conduct that could harm other users or the integrity of our Services.
11. General Provisions
If any part of these Terms is found to be unenforceable, the remainder shall remain in full force and effect. Our failure to enforce any provision shall not constitute a waiver of that provision.
12. Complaints and Disputes Policy
1. Purpose
This Complaints and Disputes Policy sets out how Alltrade Marketplace s.r.o. (“the Company”, “we”, “our”, “us”) manages customer complaints and dispute resolution in a fair, transparent, and timely manner. We are committed to ensuring a high level of service quality and maintaining trust in all digital services we provide.
2. Scope
This policy applies to all users, clients, and partners who use or interact with our digital services, websites, or AI-based tools, including but not limited to Plantpal and other products operated by Alltrade Marketplace s.r.o.
3. How to Submit a Complaint
Customers can submit complaints by any of the following means:
• Email: info6@alltrademarket.com
• Mail: Alltrade Marketplace s.r.o., Vlkova 532/8, Žižkov, 130 00 Praha 3, Czech Republic
When submitting a complaint, please include:
• Your full name and contact details
• The nature of the complaint and any relevant evidence (e.g. screenshots, correspondence)
• The date on which the issue occurred
4. Acknowledgment
We will acknowledge receipt of your complaint within 5 business days and provide a reference number for tracking.
5. Investigation and Resolution
• All complaints are investigated objectively and confidentially by our internal compliance team.
• We aim to provide a final response within 30 days. If additional time is required, you will be informed in writing.
• Possible outcomes include resolution, refund, service correction, or an explanation of the Company’s position.
6. Escalation
If you are not satisfied with our resolution, you may escalate the dispute by contacting:
• Supervisory Authority:
Czech Trade Inspection Authority (Česká obchodní inspekce – ČOI)
https://www.coi.cz/en/
For online transactions, you may also use the EU Online Dispute Resolution (ODR) Platform:
https://ec.europa.eu/consumers/odr
7. Confidentiality
All complaints and disputes are handled in strict confidence. Personal information is processed in accordance with our [Privacy Policy] and applicable data protection laws (including GDPR).
8. Continuous Improvement
We review complaint data regularly to identify patterns, improve service quality, and enhance user satisfaction.
A post from bzcompany2 on COI provided by: https://coi.gov.cz
13. Contact Us
For questions or concerns about these terms and Conditions, please contact us at info6@alltrademarket.com.
